We provide refunds within 24 hours.

If you have reason to believe you qualify for a refund, please email us immediately at add the word ’refund’ in the header and we’ll get straight onto it.

We refund your service fee payment in 24 hours via our payment provider.

This is the fastest way to get your money back.

If you make a dispute or chargeback, this will only delay the process and you’ll be waiting 14 days to get your money back.

Be mindful that, if you applied for a membership renewal we cannot refund the government fee of $100.00.

When you cancel our service, your personal data and the information included in your application is immediately deleted from our database (in line with our Privacy Policy).

A residual copy may be held on one of Google’s encrypted servers for up to 60 days. Only Google has access to this information. If you cancel our service after your application has been submitted to the government, we will retain your name, email address and PASSID as proof of our transaction with you. You will not receive any correspondence from us once your application has been canceled.

We are not liable for anything above our service fee.

Please note: We cannot refund the mandatory U.S. government fee ($100).

If you believe that you are due a refund, please e-mail: with the subject line: Name of Applicant: Refund