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The Global Entry trademark is owned by DHS. Use of DHS-owned trademarks does not imply endorsement by DHS, or the Transportation Security Administration. This website is not affiliated with the Department of Homeland Security (“DHS”) or the Transportation Security Administration. 

CONTACT US

We’re here to help you throughout the Global process providing you use our paid-for service.

If you applied directly with the government, or using another third party site, we cannot offer our assistance to you.

E-mail: [email protected]
Reach out if you have any questions or need assistance. If you are contacting us about a refund, please write REFUND in the subject field. Your request will be dealt with within 48 hours.

We are a processing site and therefore do not operate a call center center. If you require a refund or have a specific question about an application submitted or about how to fill out an application form please send an email.

Phone: 800-539-8548
Address: 4550 NEW LINDEN HILL RD, WILMINGTON DE 19808

Refund Policy

Reach out to us by email if you require a service fee refund

Refunds issued within 24 hours

Faster than chargebacks or disputes

Add your name and refund to the subject of your email

Your application is deleted from our database within 24 hours of cancelation

SERVICE TERMS

We offer paid-assistance service specializing in Trusted Traveler application form filing.

Please familiarize yourself with our terms of service before appointing us to file your Trusted Traveler application.

We are a private company not a United States government agency. We are not associated with any United States government agency.

We cannot influence the outcome of your approval or denial to a trusted traveler program.

WHAT WE DO

We set up your security profile;

We meticulously check your data

Additional information alerts

Free application submission

Get to ’Pending Review’ stage within 48 hours

Security login information to take control of your profile

Assistance with interview scheduling

Assistance with denied applications

Security & data privacy

OUR REFUND POLICY

We provide refunds  within 24 hours.

If you have reason to believe you qualify for a refund, please email us immediately at [email protected]

We are not liable for anything above our service fee;

Please note: We cannot refund the mandatory U.S. government fee ($100).

If you believe that you are due a refund, please e-mail: [email protected] with the subject line: Name of Applicant: Refund